Refund policy

Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@barefootgo.com. If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can send us your return by mail after we provide you with the required information.

Once the return package is received and its condition confirmed by our team, customers can expect a refund within 21 business days of contacting us. Please note that some financial institutions require more time for the refund to be fully processed, and it could take longer for the refund to be reflected in your bank account.

You can always contact us for any return questions at info@barefootgo.com.

Defective/Damaged Products

Please inspect your order upon reception and contact us immediately at info@barefootgo.com if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. 

Please also include pictures of the defected item, the specific area where it was defected, and proof of order delivery.

Customer Remorse

For orders that are cancelled as a result of customer remorse, the customer is responsible for all return shipping, but no restocking fee. 

For any other questions regarding returns and refunds contact info@barefootgo.com. If you have entered the incorrect address at checkout, please let us know immediately. Unfortunately, you as the customer are responsible for entering in the correct delivery address at checkout. Once we have dispatched your order, we cannot change the delivery address. We cannot offer a refund on products that have been sent out to the incorrect delivery address.

Order Cancellation

We can not cancel the order once it's processed and shipped out. Please contact to our customer service before you receive shipment confirmation email. 
If you have already received shipment confirmation email that means your order has left our warehouse and it is on its way to you.